Refund Policy
Rules for deposits, cancellations, rescheduling, and refunds on review engagements. This site does not sell products or take online checkout payments.
Scope
This policy applies to professional review engagements with Cloudx Logic (AR exception reviews, unapplied cash matching, credit-note audits, and pre-close walkthroughs). Website browsing is free. No goods are shipped.
Deposit
Engagements quoted above HK$20,000 require a 40% deposit to reserve the fieldwork week. Smaller engagements may be invoiced in full on delivery or as stated in the engagement letter.
Cancellation by you — before fieldwork starts
| Timing | Refund of deposit / fees paid |
|---|---|
| More than 10 working days before the agreed start date | Full refund of deposit within 14 working days |
| 5–10 working days before start | 50% of deposit refundable |
| Fewer than 5 working days before start | Deposit non-refundable |
If no deposit was taken and work has not started, you may cancel without charge by written notice.
Cancellation after fieldwork has started
Fees for days already worked (or the proportional share of a fixed fee corresponding to completed fieldwork) are payable and non-refundable. Unused prepaid amounts for uncompleted portions may be refunded at our discretion after deducting costs already incurred (including on-site travel arranged at your request).
Rescheduling
One reschedule with at least 5 working days’ notice is usually accepted without penalty, subject to capacity. Later reschedules may forfeit part of the deposit equivalent to the short-notice cancellation tier above. Rush rebooking inside a close window may require a new fee quote.
Non-refundable items
- Rush premiums once the rush window has been reserved
- Third-party costs expressly approved by you in writing (e.g. specialised data-room fees)
- Completed findings packs already delivered
No-shows
If your appointed contact is unavailable for a scheduled on-site day without 24 hours’ notice, that day may be charged as worked.
Refund process & method
Email info@cloudx-logic.digital with your engagement reference and reason. Approved refunds are returned to the original payment method within 14 working days of approval. Processing time at your bank may add further days.
Our cancellation
If Cloudx Logic must cancel for reasons within our control (illness without substitute reviewer, conflict of interest discovered late), we refund all fees paid for undelivered work in full and will help you plan alternatives where possible.
Disputes
Fee disputes should be raised within 10 working days of invoice or delivery. Governing law follows the engagement letter; otherwise Hong Kong law applies.
Contact for refund requests
Cloudx Logic
Central Plaza, 18 Harbour Road, Wan Chai, Hong Kong
Phone: +852 2827 8888
Email: info@cloudx-logic.digital